Do you take insurance?

At this time, A Solution B, LLC does not feel that accepting insurance is the best way to protect clients. Many clients choose not to involve insurance companies in their mental health care. Their counseling is not limited by the diagnosis, treatment plan, or session limits that health insurance companies dictate. Insurance companies often limit the number of sessions and even the type of therapy you can receive.

Many insurance companies do not cover couples/relational or family therapy.

By paying out -of- pocket, we can assure private pay clients of the highest degree of privacy, flexibility and control of their mental health record allowed by Michigan state law, since our records are exempt from insurance reporting and random compliance audits. Our work is off record.

Does my insurance reimburse for your services?

Most insurances including Medicare reimburse for many of A Solution B’s services. It is imperative that you check your insurance plan to see which Out-Of-Network behavioral health/mental health services are reimbursable and the percentage you will receive.

I want to use my insurance. What do I do?

If you desire to use your insurance, there are a number of options to address this area: 1)Contact your insurance to obtain information regarding Out-of Network behavioral health services coverage, or 2) A Superbill, consisting of your services and a diagnosis, can be provided to you (after payment of services)  which you can then be submitted by using the Better App on your cell phone.

What’s the risk of using insurance?

Insurance is not a bad thing, there are many people who benefit from using insurance. However, to have therapy services covered under insurance, a mental health diagnosis must be made. This then becomes a part of your permanent healthcare record. This may lead to limitations such as denial for quality life insurance or health insurance later on. Since a mental health diagnosis must be made to obtain reimbursement, the insurance company has to know a lot of information about you to be covered. The insurance company can review all of your records at their discretion.

In addition, many insurance companies require a deductible to be met before they start reimbursing, so you may be paying out of pocket anyway.

How much do you charge for counseling?

My goal is to make counseling affordable and accessible to those in need. Depending on the type of session requested,  my minimum rate is $45 per session and the highest rate of $135 per session (the first appointment).  There is however, a scholarship option for those who are experiencing financial hardship. I offer the option of applying for scholarship services that is based on income and household size, as well as, various forms of therapy media. Prior to discussing scholarships you and I will discuss the other options of treatment provided which may benefit you financially. Counseling sessions are 30 minutes to 50 minutes to allow for time to complete notes, record keeping and traveling. Payment options may be discussed upon initial contact but typically will include an online credit card number to reserve your allotted time. Additional forms of payments accepted are as follows: Cash, Cheque, Mastercard, American Express, Visa, FSA, and HSA. 

What is Telehealth Services and how will A Solution B, LLC utilize it?

Telehealth is the use of technology to electronically exchange medical information and provide services to patients from a distance. A Solution B's telehealth will be in the form of  phone or video conferencing between patients and myself, your health care provider. 

In order to receive Video Conferencing, you will have to establish a log in for the client portal. We utilize a HIPPA/confidential compliant, secure service to provide telehealth.

Please ask your insurance if they cover telehealth/telemedicine services if you wish to be reimbursed for this service.
It is still possible that  in-person services are needed for future appointments, but the ultimate goal of  telehealth is to allow clients to receive care close to home, rather than care that requires travel.

How do I schedule an appointment?

Appointments are scheduled on a first-come, first serve basis. If you have questions or concerns you may find the contact information on the contact page. You are welcome to use the Schedule Now button on any page to make an appointment. 

Appointments are scheduled and paid via Simplepractice.com.  In order to book an appointment a credit card number is required. You will not be charged until the time of service and you are  free to use another form of payment at your session.  

Are there reminder calls?

I know life can keep us busy, making it easy to forget about appointments. Therefore,  starting two days prior to your appointment you will receive two reminders of your reserved time via email and text.  

What if I need to cancel?

Quality care for my clients is my priority. I ask that you give 24 Hours’ Notice if you need to cancel. When you need to cancel or reschedule a visit, it is expected of you to contact the office no later than 24 hours before the scheduled visit. This allows me a reasonable amount of time to determine the most appropriate way to reschedule your care .

If it is less than 24 hours before your appointment and something comes up, please give me  a phone call, text at 616-319-3863 or email: ASolutionB@gmail.com

If you have an account within the Simple Practice Client Portal, you are able to message me via the site.

If, however, your appointment is a no-show or same day cancellation you may be charged a $55 no show/late cancellation fee.

Is there a bus stop near your practice?

There is a bus stop a few steps away from A Solution B’s office building.

Do I have to be a client to receive support?

A Solution B offers services to clients and non-clients. However, non-clients have limited access to full treatment services. To learn more please check out the My Approach Page .